Privacy Policy

Last updated: October 27, 2025

Introduction

Bigtechexperts.com ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services (the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Services.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our Services after any changes constitutes your acceptance of the revised Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Services, we may collect:

Email address (for account creation and communication)
Name (if provided during registration)
Payment information (processed securely through Stripe)
Account preferences and settings
Communications you send to us (support requests, feedback)

1.2 Automatically Collected Information

We automatically collect certain information when you use our Services:

IP address and general location data
Browser type and version
Operating system information
Device information and identifiers
Pages visited and time spent on our website
Referring website addresses
Usage patterns and interaction data
Access times and session duration

1.3 Authentication Data

We use Firebase Authentication for user management, which may collect:

Authentication tokens and session data
Login timestamps and methods
Authentication provider information (email/password, Google, etc.)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

To provide access to our interview preparation content
To manage your account and subscription status
To process payments and handle billing
To deliver premium content to authorized subscribers
To maintain and improve our platform functionality

2.2 Communication

To send important account and service notifications
To respond to your support requests and inquiries
To send promotional emails about our services (you can opt out anytime)
To notify you of updates to our terms or privacy policy

2.3 Platform Improvement

To analyze usage patterns and improve our Services
To monitor platform performance and security
To develop new features and content
To ensure optimal user experience

2.4 Legal and Security

To comply with applicable laws and regulations
To protect our rights and prevent fraudulent activity
To respond to legal requests and enforce our terms
To maintain the security and integrity of our platform

3.1 Third-Party Service Providers

We share limited information with trusted service providers who assist in operating our Services:

Firebase (Google LLC): We use Firebase for user authentication, account management, and hosting. Firebase processes your authentication data according to Google's privacy policies available at https://policies.google.com/privacy.

Stripe Inc.: We use Stripe for payment processing. When you make a payment, Stripe collects and processes your payment information according to their privacy policy available at https://stripe.com/privacy. We do not store your complete payment card information on our servers.

3.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

Comply with legal obligations, court orders, or government requests
Protect and defend our rights, property, or safety
Prevent fraud, security threats, or illegal activities
Protect the safety and rights of our users or the public

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to different privacy practices.

3.4 Consent-Based Sharing

We may share your information with your explicit consent for specific purposes not covered in this policy.

3.5 What We Don't Do

We do not sell your personal information to third parties
We do not rent or lease your information to marketers
We do not share your data for third-party advertising purposes
We do not use your information for purposes beyond those described here

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality, including:

User authentication and session management
Security features and fraud prevention
Basic website operations

Analytics Cookies: Help us understand website usage:

Page views and user interactions
Performance monitoring and optimization
Usage statistics and trends

Preference Cookies: Remember your settings:

Theme and display preferences
Language settings
User interface customizations

4.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

Block all cookies
Accept only certain types of cookies
Delete existing cookies
Receive notifications when cookies are set

Please note that disabling certain cookies may limit your ability to use some features of our Services.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

Encryption: We use industry-standard encryption for data transmission and storage
Secure Servers: Your data is stored on secure, regularly monitored servers
Access Controls: Strict access controls limit who can view your information
Regular Security Audits: We regularly review and update our security practices

5.2 Organizational Safeguards

Privacy Training: Our team is trained on privacy protection practices
Data Minimization: We collect only the information necessary for our Services
Regular Reviews: We regularly review our data handling practices

5.3 Security Limitations

While we implement strong security measures, no system is completely secure. We cannot guarantee the absolute security of your information, and you use our Services at your own risk regarding data security.

6. Data Retention

We retain your personal information only as long as necessary for:

Service Provision: As long as you maintain an active account
Legal Compliance: As required by applicable laws and regulations
Business Operations: For legitimate business purposes such as fraud prevention

If you request account deletion by contacting us, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.

7. Your Privacy Rights

7.1 Account Management

Billing Management: Manage your subscription, payment methods, and billing information through the Stripe customer portal
Account Deletion: Contact us at support@bigtechexperts.com to request permanent account deletion
Data Access: Contact us to request access to your personal information
Data Correction: Contact us to update or correct your account information

7.2 Communication Preferences

Email Opt-Out: Unsubscribe from promotional emails using the unsubscribe link
Communication Control: Manage your communication preferences in account settings

7.3 Data Requests

To exercise your privacy rights, request account deletion, or make data-related requests, please contact us at support@bigtechexperts.com. We will respond to your request within a reasonable timeframe and assist you with any account management needs not available through our platform.

8. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete such information.

If you are under 18, you may use our Services only with parental or guardian consent and supervision.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights. By using our Services, you consent to such international transfers.

10. Third-Party Links and Services

Our Services may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

Third-party services we integrate with include:

Firebase/Google: For authentication and hosting
Stripe: For payment processing

Each of these services has their own privacy policies that govern their collection and use of your information.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information is collected about you
The right to delete personal information
The right to opt-out of the sale of personal information (note: we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Bigtechexperts.com
Email: support@bigtechexperts.com
Website: https://bigtechexperts.com

For privacy-related inquiries, please include "Privacy Policy" in your email subject line.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.